Corporate Complaints Module (CCM) facilitates uploading of complaints using an Excel file. This facility saves lot of human effort in entering the complaints through the online interface. To visit the interfaceClick here
The facility will be offered to registered customers only in accordance with the directions issued by Directorate vide letter No 3-6/2011/PG dated 18/12/13 addressed to all Chief Postmasters General. To register for this facility, customer need to submit an application to the Chief Postmaster General of the respective Postal Circle along with information in the following format and a declaration along with information of expected Monthly Average of Complaints likely to be booked by customers.
| S.No. | Information Required | Datatype | Max Length | Remarks |
|---|---|---|---|---|
| 1 | Customer Name | Text | 50 | |
| 2 | Customer Address | Text | 50 | |
| 3 | Customer City | Text | 50 | |
| 4 | Customer Pincode | Text | 6 | |
| 5 | Office of registration | Text | 50 | |
| 6 | Office of booking | Text | 50 | |
| 7 | Customer email | Text | 50 | |
| 8 | Customer Phone | Text | 20 | |
| 9 | Customer mobile no. | Text | 15 | |
| 10 | Customer login ID | Text | 20 |
I/We.............. will not upload complaints in respect of cases already settled (articles already delivered etc.) and in respect of cases where the date of booking is less than seven days. I/We ............... understand that if it is found that I/We.............. are violating the above conditions, facility will be withdrawn by the Department without assigning any reason.
Date
Signature of authorized signatory
Station
Seal
The facility will be extended to customers who are likely to upload a minimum of ten complaints at a time.
After submission of the application to the respective Chief Postmaster General, the customer will receive the credentials and URL details for uploading complaints if his request is accepted. If the request is not accepted, Chief Postmaster General will intimate the customer accordingly.
Each Postal Circle is headed by a Chief Postmaster General.Click here to know the postal Circle for your areaenter your Pincode in the For Pincode search
Click here for the contact details of Chief Postmaster General
Last Updated: 28 Sep 2018
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